Tell us where the car is, what you are driving and what happened. That is enough to get a truck moving and to know whether it needs a flatbed. From there, one team covers the tow, the repair and the insurance claim.
Send these and a truck can be on its way while we are still typing. Tap whichever one you have to hand, the rest can follow.
Drop a pin if you can. If not, the expressway and the nearest exit, or the carpark and the level, is enough for a driver to find you. Say straight away if you are stopped on an expressway, because that changes the order things happen in.
Send your location → 02Make, model and plate. It decides which truck comes out. Anything all-wheel-drive, electric, hybrid or sitting low has to go on a flatbed, and we would rather know that before the truck leaves than when it arrives.
Tell us the car → 03A warning light, a bang, smoke, a flat with no spare, or another car in the side of yours. Some of it can be sorted where you are standing. The rest gets loaded, and knowing which is which saves you a wait.
Say what happened →The trucks are run by our partner towing operators. Once your message is in, the rest of it is ours to sort out.
Location, car and what happened. We confirm and get a truck moving inside two minutes, then tell you which way it is coming from. The updates keep coming on that same thread the whole way through, not just until the truck turns up.
Flatbed or wheel-lift, decided by what you are driving and what has broken. Where you are stopped decides how far up the queue it sits.
The driver secures the car properly before it moves. Where it goes is your call and it is settled before the truck leaves.
Diagnosis starts the same day if the bays are still open, and the quote reaches you on WhatsApp before any work begins.
A wheel-lift puts two wheels up and leaves two rolling on the road. On a plain front or rear-wheel-drive car that is fine. On anything else, the tow itself becomes the repair.
Not sure which yours is? Send the make and model with your location. That question gets settled before the truck leaves, not in a carpark at midnight.
Trucks go out from Kaki Bukit and work outward, so the east comes up quickest and the far side of the island takes longer. Nowhere is off the list, industrial estates past the last bus stop included.
Stopped on an expressway or in a tunnel, the first call is not to us. Pull onto the shoulder, put the hazards on, get behind the guardrail and call LTA on 1800-2255-582, because the EMAS recovery crew is the one that clears live lanes and will tow the car to the nearest designated car park. Tell us at the same time and our truck meets it there on priority, so it does not sit racking up parking charges. An accident recovery goes out on the same priority, wherever the car has ended up.
Everything else runs on standard dispatch. Bedok, Changi and Tampines in the east. Jurong, Tuas and Clementi in the west. Woodlands, Yishun and Sembawang up north, Hougang, Sengkang and Punggol across the north-east, Sentosa, HarbourFront and Telok Blangah down south, plus Orchard and the CBD.
This is the one service where you stay put and we do the driving. The address below is where the car ends up, not somewhere you have to get it to.
WhatsApp your location and we confirm the ETA within a minute. Most central and east-side jobs run 30 to 45 minutes. West and far-north sit closer to 45 to 60. Those are averages rather than a promise, because peak-hour traffic, heavy rain and a night where three cars stop at once all push it out. As soon as a truck is assigned to you, you get a live update, and if it is going to be long we say so rather than leave you watching the road.
Yes. Name the place and that is where the driver takes it, whether that is another workshop, a dealer or your own carpark. Our bay is the default because it puts the diagnosis and the repair in the same visit and saves a second relocation charge, but the tow does not commit you to the repair. Take the car elsewhere afterwards if you want to.
Yes, in what happens around the car rather than in the lifting. A breakdown gets loaded, brought in and diagnosed. Accident damage goes on a flatbed whatever it looks like, gets strapped so nothing shifts on the way, and gets photographed at the roadside, because that is the set of pictures the insurance surveyor asks for later. Do not limp a damaged car home first. The extra damage done on that drive is exactly what an insurer can argue about, and the claim itself carries on from our accident claims page.
No. A flat battery is the common one that does not, and the driver tries a jumpstart before loading anything, though an alternator that failed mid-drive or a battery that will not hold a charge still ends up on the truck. A flat tyre with no spare, which is most newer cars, is a tow plus a tyre fitted the same day.
Some things are not roadside jobs at all. Temperature gauge in the red, oil-pressure light on or smoke from the bonnet means switch it off and leave it, because the drive home is what seizes the engine. A gearbox that will not select a gear is the same story. And never start a car that has been through floodwater, because water in the engine means a new block. If you are trying to work out which one you are looking at, our guides on a dead battery and on the check engine light both cover it.
Yes. The dispatch line and WhatsApp are watched 24 hours a day, seven days a week, public holidays included. The workshop itself keeps normal hours, so a car towed in at 3am is parked safely on site and goes on the ramp first thing the next working day rather than sitting on a kerb until Monday.
When you call, how far the car has to travel, and what the recovery actually needs. The standard rate covers the driver, fuel, basic strapping and delivery to our bay or to a workshop within 5 km of it. After hours, meaning 9pm to 9am, plus Sundays and public holidays, sits on a different rate from a weekday daytime tow, and anything past 15 km from Kaki Bukit is charged by the kilometre. Waiting beyond half an hour, winching a car out of somewhere awkward, dolly work and cross-island detours are added on top. You get the figure on WhatsApp before a truck moves, so nothing lands on you afterwards.
Only the truck. An EV or a hybrid goes on a flatbed every time, for the reason set out in the comparison above. What matters at your end is naming the model in the first message, so the right truck is the one that turns up instead of the one that has to be sent back for.
After an accident, on a full policy rather than a third-party-only one, usually yes. Roadside breakdown cover is the patchy part. Some insurers build it in, some sell it as an add-on and some leave it out altogether. Tell us who you are with and we will say what your policy is likely to carry. If we also broker your car insurance, we already have your cover on file and we take the claim step off you.
JB and southern Johor, yes. Further north is case by case. A cross-causeway tow needs customs clearance, a driver cleared to cross and, more often than not, written authorisation from your insurer, so it gets arranged rather than dispatched. Get the request in before 5pm and same day is usually possible. We confirm whether it can be done, and what it costs, before anything leaves.
Most drivers do, and most trucks have a second seat for it. If the one sent to you is a single-seater, or the run is a long one, we will help sort a Grab. Take your valuables with you rather than leaving them in a car riding on the back of a truck, and children travel with you, not in the towed car.
Insurer notified, surveyor met at the workshop, damage photographed panel by panel.
Learn more →General servicing at the recommended intervals, with a plain-English report each visit.
Learn more →Overheating, oil loss, slipping shifts. Diagnosed before anyone opens anything up.
Learn more →Fitting, balancing, alignment and battery load testing while you wait.
Learn more →Dent repair, panel beating and repaints, colour matched to manufacturer spec.
Learn more →Independent broker, multi-insurer quotes. We compare, you choose.
Learn more →Sensors, relays and ECU faults traced end to end with live data.
Learn more →End-of-life and export paperwork handled, at the best value we can get you.
Learn more →
The roadside checks worth trying before anyone loads the car onto a truck.
Which lights mean carry on, and which mean pull over and switch off.
The weather behind a good share of our night call-outs.
The noises that say stop driving and put it on a flatbed.