Terms of Service

Reviewed by The Right Workshop team.

Last updated: 14 April 2026

These Terms of Service (“Terms“) form the agreement between The Right Workshop Pte Ltd (UEN, Singapore; “we“, “us“, “our“) and any person (“you“, “your“, the “Customer“) booking, requesting or receiving services from us. Our workshop is located at 1 Kaki Bukit Avenue 6 #02-61, Autobay @ Kaki Bukit, Singapore 417883.

By booking an appointment, dropping off a vehicle, using our website or accepting our services, you confirm you have read, understood and agreed to these Terms. If you do not agree with any part, please do not proceed.

1. Definitions

2. Bookings and Appointments

  1. Bookings may be made via our online booking system, WhatsApp (+65 9855 8423), phone, email or walk-in. An appointment is only confirmed upon our acknowledgement.
  2. Our operating hours are Monday to Friday 9:00 AM, 6:30 PM and Saturday 9:00 AM, 1:00 PM. We are closed on Sundays and Singapore public holidays.
  3. We may reschedule appointments where necessary due to parts delays, emergency accident repairs, staff unavailability or unforeseen circumstances. We will notify you promptly.
  4. If you cancel within 24 hours of the appointment or fail to show up, we reserve the right to charge a reasonable cancellation fee to cover reserved bay time and pre-ordered parts.

3. Quotations and Pricing

  1. All Quotations are provided in good faith based on information available at the time, including your description of the issue and our preliminary inspection.
  2. Quotations are valid for 14 days from the date of issue unless otherwise stated.
  3. Prices are quoted in Singapore Dollars (SGD) and are inclusive of 9% GST unless expressly stated otherwise.
  4. Parts that must be ordered in (particularly for European or specialty vehicles) may require a non-refundable deposit of up to 50% of the Parts cost.

4. Additional Repairs Discovered During Work

This clause is important. Please read carefully.

  1. Mechanical, electrical, bodywork and paint diagnostics frequently reveal issues that were not visible or testable before work began. Common examples include:
    • Seized fasteners that require cutting or additional parts to remove
    • Worn components discovered only after disassembly (e.g. gaskets, seals, bearings, bushings)
    • Corrosion or accident damage hidden behind panels, trim or undercoating
    • Contaminated fluids requiring flushing beyond the original scope
    • Parts that were reported as serviceable but are found to be damaged once the system is opened
    • Additional faults detected during post-repair testing or road test
  2. Where we discover additional work is reasonably necessary for the safe, proper or complete performance of the original Services, we will:
    1. pause work where practicable;
    2. contact you by your nominated method (phone, WhatsApp or email) with a description of the issue, photos or evidence where possible, and a revised quotation; and
    3. obtain your approval (written by WhatsApp, SMS, email, or verbally with a recorded workshop note) before proceeding with the additional work.
  3. If we are unable to contact you within a reasonable time and the Vehicle cannot be safely reassembled without completing the additional work (for example, where a seized bolt must be replaced to reassemble the brake assembly), we may proceed with the minimum necessary additional work to make the Vehicle safe and functional, and notify you at the earliest opportunity.
  4. Where additional work is required, time estimates and completion dates may adjust. We will communicate revised timelines promptly.
  5. If you decline additional repairs, we will reassemble the Vehicle to a safe condition where possible and note the unresolved issues on your service record. You acknowledge that declining additional work may affect the safety, performance or roadworthiness of your Vehicle, and you accept that risk.

5. Diagnostic Fees

  1. A diagnostic fee may apply for complex electrical, mechanical or intermittent fault investigations. The fee will be quoted in advance.
  2. Where you proceed with the recommended repair following diagnosis, the diagnostic fee may be waived or credited at our discretion.
  3. Diagnostic work involves investigative labour and does not guarantee a definitive identification of every fault. Some intermittent faults require extended observation or repeat visits.

6. Parts and Materials

  1. We use original brand parts, OEM (Original Equipment Manufacturer), OEM-equivalent or quality aftermarket Parts. We will present the available options to you so you can choose the type of parts you prefer based on your budget and requirements. The choice will be discussed with you and reflected in the Quotation.
  2. Aftermarket and reconditioned Parts carry their own manufacturer warranty which may differ from OEM. We will inform you of the applicable warranty before fitting.
  3. Used, reconditioned or customer-supplied Parts will only be fitted with your explicit authorisation, and are fitted at your risk with no warranty from us on those Parts themselves. Our workmanship warranty still applies.
  4. We do not guarantee availability of Parts at any given time. Overseas-sourced Parts may be delayed due to shipping or customs, beyond our control.

7. Authorisation of Work and Road Testing

  1. By leaving your Vehicle with us, you authorise us to:
    1. perform the Services specified in the approved Quotation;
    2. move and manoeuvre the Vehicle within and around our workshop premises;
    3. conduct reasonable road tests (typically within 20 km of the workshop) to verify repairs, diagnose intermittent faults, or confirm safe operation.
  2. Road tests are performed by our qualified staff. In the unlikely event of an incident during road testing, we will address it in accordance with our motor trade insurance, the Motor Vehicles (Third-Party Risks and Compensation) Act, and these Terms.

8. Warranty on Services

  1. We provide a limited workmanship warranty on selected repairs as follows:
    • General mechanical repairs: 3 months or 5,000 km, whichever is earlier
    • Major engine / gearbox overhauls: 6 months or 10,000 km, whichever is earlier
    • Electrical and diagnostic repairs: 3 months from date of collection
  2. Specific warranty terms will be stated on your invoice. Where no warranty is stated, no warranty applies to that item.
  3. Our warranty covers defects arising from our workmanship. It does not cover:
    • Normal wear and tear
    • Damage from accidents, misuse, neglect or abuse after the Services are completed
    • Issues unrelated to the Services performed
    • Work subsequently performed or modified by a third party
    • Parts supplied by you (manufacturer warranty applies to those)
    • Pre-existing defects that were not part of the scope of Services
    • Failure resulting from continued use despite a warning or advice to cease use
  4. Warranty claims must be raised with us first, with the Vehicle presented at our workshop for assessment.

9. Vehicle Storage, Collection and Unclaimed Vehicles

  1. Your Vehicle is stored at our workshop at your risk. We take reasonable precautions (secured premises, CCTV where installed, responsible staff), but we are not liable for damage, loss or theft arising from events beyond our reasonable control, including fire, flood, vandalism, theft by third parties, or natural disasters.
  2. You are strongly encouraged to remove all valuables and personal items before leaving the Vehicle with us. We are not responsible for loss or damage to items left in the Vehicle, including cash, electronics, documents, jewellery, prescription glasses, dashcam memory cards and after-market accessories not related to the Services.
  3. Vehicles not collected within 14 days of completion of Services and full payment being due may incur a storage fee of S$30 per day, billed at collection.
  4. Where a Vehicle remains uncollected or unpaid for beyond 60 days, we reserve our rights under applicable Singapore law (including common law rights of lien and rights under relevant statutes) to recover outstanding sums, including by sale of the Vehicle after serving written notice to your last known address. Any surplus after deducting unpaid charges and costs will be dealt with in accordance with applicable law.

10. Accident Claims and Insurance Work

  1. For accident repairs channelled through insurance claims, we liaise with your insurer on your behalf based on the policy terms and the insurer’s approval.
  2. Approval of your claim and scope of covered repairs rests with the insurer. We cannot guarantee claim approval or that all repairs will be covered.
  3. You remain responsible for any excess, co-payment or amount not covered by your policy. This amount is due on collection of the Vehicle.
  4. If your insurer denies or reduces a claim, you remain liable for the full cost of the Services performed.

11. Economic Viability Advice (COE Considerations)

Where repair costs approach or exceed the value of your Vehicle (particularly for Vehicles with low remaining COE validity), we will communicate this to you honestly. You acknowledge that the decision to proceed, not proceed or scrap the Vehicle is your sole responsibility, even where we have advised against repair.

12. Payment

  1. Payment in full is due on collection of the Vehicle, unless we have agreed otherwise in writing.
  2. We accept PayNow, credit/debit cards (Visa, MasterCard), NETS and cash.
  3. A late payment fee of 8% per week on the outstanding balance will apply starting 7 days after the due date, in addition to reasonable recovery costs.
  4. The Vehicle will not be released until full payment has been received.

13. Limitation of Liability

  1. To the maximum extent permitted by Singapore law, our total aggregate liability to you arising out of or in connection with any Services is limited to the total amount paid by you for those Services.
  2. We shall not be liable for indirect, consequential, incidental or special losses, including loss of use of the Vehicle, loss of income, loss of profit, loss of business opportunity, or losses arising from delay.
  3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under Singapore law.

14. Force Majeure

Neither party is liable for failure or delay in performance due to events beyond reasonable control, including acts of God, natural disasters, epidemic or pandemic, war, riot, strike, supply chain disruption (including overseas parts delays), government action or failure of third-party service providers.

15. Consumer Protection (Fair Trading) Act and Lemon Law

  1. We acknowledge and comply with the Consumer Protection (Fair Trading) Act 2003 (“CPFTA“) as administered by the Competition and Consumer Commission of Singapore (“CCCS“).
  2. The “Lemon Law” provisions of the CPFTA apply to goods (including Parts supplied by us) but do not apply to services. For Parts found to be defective within 6 months of supply, we will repair, replace, reduce the price or refund in accordance with the law.
  3. We do not impose, and will not enforce, any provision that restricts you from servicing your Vehicle at independent workshops in the manner prohibited by the CCCS’s motor vehicle warranty guidance (CCCS, December 2017 and subsequent updates).

16. Data Protection

We handle your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) and our Privacy Policy.

17. Intellectual Property

All content on our website and in our marketing materials, including text, images, logos, designs and our brand name “The Right Workshop”, is owned by or licensed to us. It may not be reproduced without our prior written permission.

18. Dispute Resolution

  1. If you have a concern with our Services, please raise it with us in writing first. We will respond within 14 working days.
  2. If the matter is not resolved, you may seek mediation through the Consumers Association of Singapore (CASE) or the Singapore Mediation Centre.
  3. Where mediation fails, disputes shall be referred to arbitration under the Singapore International Arbitration Centre (SIAC) rules in force at the time, or to the Singapore courts. The seat of arbitration shall be Singapore.

19. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of our Services after the updated Terms are posted constitutes your acceptance of the updated Terms.

20. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Subject to clause 18, the courts of Singapore have exclusive jurisdiction over any dispute.

21. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any written Quotation or invoice issued by us, constitute the entire agreement between you and us in relation to the Services, and supersede any prior understanding or representation.

23. Contact Us

If you have any questions about these Terms:

These Terms were drafted on 14 April 2026 and reflect the law of Singapore in effect at that date. Laws evolve. Consult a qualified Singapore lawyer for advice on your specific circumstances. Suggested local firms with SME / automotive experience: IRB Law, Tembusu Law, KhattarWong LLP, or contact Law Society of Singapore Legal Referral Service.